Management and Distribution of Your Reviews
Manage Your Customer Reviews and Boost Satisfaction Performance with AI.
COLLECTION AND SYNCHRONIZATION OF CUSTOMER REVIEWS
CUSTOMIZATION OF QUESTIONNAIRES
AI-ASSISTED REVIEW RESPONSES
ANALYSIS AND REPORTING
Customer Review Collection and Synchronization
Adopt a customer satisfaction-focused approach! Effectively and systematically manage your reviews. This solution streamlines the collection, analysis, and utilization of reviews to enhance the customer experience and optimize your operations.
- Automated scenarios to gather feedback at every stage of the customer journey.
- Collection of verbatim responses, testimonials, and customer comments.
- Consent collection and record-keeping.
Save time and boost your team’s productivity while deepening your understanding of your customers. Provide a stronger impression of your commitment with authentic reviews that increase your appeal and highlight your services.
Dynamic Customization and Adaptation of Customer Questionnaires
Gather feedback from your customers about their experience and the quality of your services. Our solutions adapt to each interaction based on the customer journey, received responses, language preferences, and services used. This advanced personalization strengthens satisfaction and loyalty.
- Customized Formats: Tailor your questions according to the journey stage, language, or booking channel.
- Dynamic Content: Configure questionnaires based on bookings, purchases, or received answers.
- Mobile Optimization: Offer mobile-friendly formats for smooth and interactive navigation.
- Integrated Branding: Ensure visual consistency across all customer touchpoints.
Enhance customer satisfaction and build your reputation by delivering an optimized experience. Increase response rates and customer engagement through better-adapted interactions.
Optimize Customer Review Management with AI
Streamline and personalize customer interactions in real-time with our generative AI technologies. Manage thousands of reviews efficiently, craft professional responses tailored to each situation, and automatically publish reviews on your website.
- Pre-Recorded Response Templates
- Semantic Analysis of Reviews
- AI Recommendations for Tailored Responses
With optimized review management, enhance your online visibility by improving search engine rankings (SEO) and leveraging the trust-building impact of a high volume of positive reviews. At the same time, boost team motivation by highlighting their role in delivering a successful customer experience.
Simplified Analysis and Reporting for Optimal Customer Satisfaction
Easily assess your customer satisfaction with powerful tools that simplify report generation and make data sharing seamless for your teams and managers.
- Comprehensive Dashboards: Analyze your data by region, brand, category, or customer segment.
- Custom Indicators: Configure and track KPIs (NPS, C-STAT, average score, etc.) aligned with your goals.
- Tailored Reports: Schedule and personalize reports and exports for precise monitoring.
- Configurable Alerts: Receive automatic notifications based on predefined satisfaction thresholds.
Enhance your performance with insights that drive economic value. Set clear, measurable objectives for your teams, direct investments based on perceived customer experience, and motivate employees by regularly sharing the results of their efforts.
Ready to Manage and Optimize Your Reviews?
Join over 10,000 establishments worldwide by choosing Reservit & Qualitelis. Take advantage of advanced technology paired with personalized service to elevate your customer experience.