CRM Solution
Simplify and Energize Your Digital Communications at Every Stage of the Customer Journey.
A CRM to Enhance the Customer Experience and Optimize Your Marketing Communications
At every stage of the guest's journey in your establishment.
Pre-Stay
Automate your welcome emails by tailoring them to your guests' profiles and bookings. Share key information and personalize their experience for a memorable stay.
Post-Stay
Your guests' departure is an opportunity to leave a lasting impression! Send them a personalized thank-you message and turn their satisfaction into loyalty..
Loyalty Program
Increase your direct bookings with automated and personalized rewards starting from the very first stay.
Newsletters
Easily create impactful newsletters with an intuitive and powerful editor. Send targeted campaigns tailored to your objectives to engage your clients around your events.
Smart Campaigns
Automate your marketing emails with intelligent scenarios triggered by key criteria (last transaction, birthdays, interests, etc.). Target your clients at the right time to maximize the impact of your campaigns.
Unified and Real-Time Connected
Centralize and unify all customer data from your PMS, website, questionnaires, and imports for simplified and optimal management.
Pre-Stay
Offer a Personalized Stay Experience
Anticipate your guests' expectations by sending a personalized email before their stay! With the CRM, tailor your messages based on the booked offer, the unit they will stay in, or key steps before their arrival. Communicate at the right time with targeted content to provide a customized experience right from the start.
Focus on the Chosen Unit
Provide tailored information exclusively about the specific unit your guest has selected. Highlight the features, amenities, and unique aspects of their choice to ensure a personalized and engaging pre-stay experience.
Inform Guests at the Right Time for a Tailored Experience
Provide your guests with tailored content to meet their needs at every stage before their arrival. Send them a welcome email with their booking details, practical tips for preparing their stay, or activity suggestions suited to their profile.
Tailor Your Messages Based on the Reserved Offer
Whether it’s a romantic getaway, a spa package, or a business booking, each email highlights the services, amenities, and specific benefits tied to their choice. This creates a personalized and engaging experience from the very first interaction.
Take It Further - Pre-Arrival Questionnaire
Gather customer information to personalize their stay, streamline check-ins, offer additional services, and optimize your communications. Use every interaction to enrich your guest profile, better segment your marketing efforts, and build a proactive customer relationship—all while increasing revenue.
Post-Stay
Build Loyalty with Personalized Post-Stay Emails
Strengthen your relationship with guests after their departure by sending personalized emails with our software. Tailor your messages based on their stay, the unit they stayed in, and the services they used. Thank them, gather their feedback, and present exclusive offers to foster loyalty and encourage repeat visits.
Take It Further - Collection, Analysis, and Distribution of Reviews
Leverage automation, personalization, and advanced analytics to maximize the value of customer feedback. Collect and synchronize targeted reviews, customize questionnaires for each stage of the customer journey, and use AI to respond quickly and effectively. Utilize detailed dashboards to enhance satisfaction, optimize your services, and strengthen your online reputation—all while boosting conversions and improving SEO.
Loyalty Program
Boost Customer Loyalty with Personalized and Automated Rewards
A well-designed loyalty program is key to encouraging repeat visits and strengthening customer relationships. Personalize rewards based on the number of stays or amount spent, and automate notifications to keep clients informed of their benefits. Simplify loyalty management while delivering a tailored experience that motivates guests to return.
Newsletters
Create and Share Your Newsletter Campaigns with Ease
Easily design marketing emails and newsletters, even without technical expertise!
Simplified Newsletter Campaign Creation
Design attractive emails and newsletters in just minutes with an intuitive editor that's accessible to everyone, regardless of technical skill level.
Customizable Templates
Create and save templates tailored to your brand to ensure consistent and professional communications every time.
Fast and Targeted Distribution
Instantly share your latest offers, updates, and important information with your clients while optimizing your time.
Smart Campaigns
Automated and Tailored Email Campaigns for Maximum Impact
Schedule your emails based on personalized scenarios and trigger them at the perfect time to maximize their effectiveness while streamlining management.
Scheduled and Personalized Campaigns
Create one-time or recurring emails triggered by events such as loyalty milestones, birthdays, or recent transactions.
Large-Scale Personalization
Customize your emails with dynamic content while maintaining your brand identity and marketing goals.
Automation and Relevance
Set precise rules to deliver messages tailored to each customer's needs without manual effort
Unified and Real-Time Connected
Centralize and Update Your Customer Data in Real-Time
Gain a complete and up-to-date view of your customer information.
Flexible Synchronization
Easily connect your CRM to your management software with a variety of synchronization options.
Integrated Collection Tools
Utilize newsletter sign-up tools and dynamic synchronizations to centralize your data.
Ready to Simplify Your Customer Communications?
Join over 10,000 establishments worldwide by choosing Reservit & Qualitelis. Benefit from advanced technology paired with personalized service to enhance and streamline your guest interactions.