Pre-Arrival
Gather Essential Information Before Check-In to Enhance Every Stay.
Provide a Tailored Experience for Every Guest
Starting a conversation with your guests before their arrival shows your dedication to meeting their needs.
- Consent Collection: Ensure compliance with regulations while enabling future marketing communications.
- Personalized Questionnaires: Send tailored surveys synchronized with your CRM to gain deeper insights into your guests.
- Direct Email Collection: Obtain guests' direct email addresses for personalized, intermediary-free communication.
- Verification and Updates: Confirm and update key information, including contact details, preferences, language, and occupant specifics.
Enhance the guest experience with thoughtful preparation and personalized service.
Simplify Check-Ins and Optimize Hotel Operations
Provide your guests with a seamless arrival experience by eliminating front desk wait times. Collect all necessary check-in information in advance, such as:
- Estimated arrival time
- Contact details
- Guest occupants
- Specific preferences (cribs, parking, bedding, etc.)
This allows you to focus more on personalized guest relationships, avoiding the administrative formalities that can detract from the experience.
Boost Your Revenue with Personalized Upselling Opportunities
Some early bookings may lack engagement in pre-arrival planning. Reconnect with guests a few days before their arrival to offer complementary services and products tailored to their needs, ensuring a personalized experience.
- Upsell Opportunities: Offer upgrades to higher-category accommodations.
- Targeted Products: Delight guests with champagne, macarons, flowers, or other items based on their stay type.
- Premium Services: Provide added flexibility with early check-ins or late check-outs.
- Additional Bookings: Facilitate reservations for dining, spa treatments, or transfers to the property.
Enhance the guest experience while maximizing revenue potential through thoughtful, customized offerings.
Enhance the Effectiveness of Your Communications with Better Segmentation
Customer databases, often limited to booking details, can restrict your marketing strategy. Enrich your data by collecting information such as the purpose of the stay, booking habits, companion profiles, and leisure preferences. This enables precise segmentation of your campaigns, maximizing their impact.
- Purpose of Stay: Family trip, wedding, business event, etc.
- Booking Habits: Early booking or last-minute reservations.
- Companion Profiles: Family, couples, friends, or colleagues.
- Personal Preferences: Dietary needs, leisure activities, or sports interests.
By leveraging enriched data, you can create more targeted and impactful campaigns that resonate with your audience.
Ready to Simplify Your Customer Communications?
Join over 10,000 establishments worldwide by choosing Reservit & Qualitelis. Benefit from advanced technology paired with personalized service to streamline and enhance your guest interactions.